12 Truths Your Gym Doesn’t Want You To Know (7 of 7)

The focus may be more on sales than on member satisfaction

In some gyms, the priority is on signing up as many members as possible, sometimes at the expense of providing a high-quality experience for those who are already signed up. This can lead to subpar customer service, a lack of personalization, or less attention to member needs. When looking for a gym, it’s important to assess whether they genuinely care about your fitness journey or whether they’re simply focused on increasing their revenue through constant membership drives.